ST24
Frequently Asked Questions
Why is my device not detected?
Make sure you've turned on the device and connected it to your PC using a USB cable capable of transmitting data. Also, make sure you've installed the WinUSB drivers.
You can also try a different port on your PC.
Why aren't all channels available?
Try using a different USB port on your PC.
The geophone test failed, what can I do?
Make sure you have connected the geophones correctly and that the contacts are clean.
The "Active seismic", "Passive seismic", "Geophone test" and "Noise analysis" buttons are disabled (greyed out). How should I proceed?
- Check that the instrument is connected and powered on
- Check with a multimeter that the battery is sufficiently charged and able to supply at least 12V.
- Check that you have correctly installed the WinUSB drivers.
- Try changing the PC's USB port.
- Use a different USB cable (it must be a USB data transfer cable).
The acquisition stops after a few minutes. What could be causing this?
How does calibration work?
However, to verify the correct functioning and performance of the equipment over time, MAE recommends subjecting the instrument to a functional and metrological check approximately every 3-5 years, depending on the frequency and intensity of use, environmental conditions and storage methods.
For this purpose, the instrument can be sent to an authorized laboratory, which will carry out the testing and verification tests required by its internal procedure again and issue the relevant certificate.
For information on the authorized laboratory you can contact MAE support.
If you haven't found what you're looking for, send us a support request.